At NA Fabric, we want you to love every piece you buy. If something isn’t quite right, our simple and fair return and refund policy has you covered. Please read the terms below before requesting a return.
1. 7-Day Easy Returns
You may request a return or exchange within 7 days of receiving your order. To be eligible, the item must be:
- Unworn, unwashed, and in its original condition with all tags attached
- In its original packaging (including dust bags and accessories, if any)
- Free from stains, perfume, or any signs of use
For hygiene reasons, items that show signs of wear cannot be returned. Please try your suit on carefully before removing the tags.
2. How to Request a Return or Exchange
To start a return or exchange, contact us within 7 days of delivery on WhatsApp at 03201027083 or email nafabricofficial@gmail.com with your order number and the reason for your request. Our team will confirm your request and guide you through the return process.
Once approved, our courier partner will collect the item from your address, or we will share a return address with you. The item must reach us before your refund or exchange can be processed.
3. Refunds
After we receive and inspect the returned item, we will notify you by WhatsApp or email. Once approved, your refund will be issued within 3–5 working days using one of the following methods:
- Bank transfer to your account
- JazzCash or Easypaisa mobile transfer
- Store credit (redeemable on any future purchase)
Since all our orders are Cash on Delivery (COD), we do not refund to credit cards. Please share your preferred refund method and account details when your return is approved.
4. Exchanges
If you need a different size or colour, we are happy to exchange your item, subject to availability. Exchanges are processed free of charge once — simply let us know the size you would like when you request your return.
5. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or a video of the issue. We will arrange a replacement or full refund immediately, at no cost to you.
6. Sale Items
Items purchased during sales or with discount codes are eligible for exchange only (same value), not for cash refunds. Store credit may be offered at our discretion.
7. Need Help?
For any questions about returns, exchanges, or refunds, reach out to us:
NA Fabric
Email: nafabricofficial@gmail.com
WhatsApp / Phone: 03201027083
This policy was last updated in October 2025.